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Responsible reptile trade since 1993

BION Breeding program Terms and Conditions of Delivery

Terms and Conditions of Delivery

  • INFORMATION FOR WHOLESALERS

    • All prices - F.O.B. KYIV, BORISPOL INTERNATIONAL AIRPORT, UKRAINE.

      100% PREPAYMENT. 

      We have a minimum cost for an international order including CITES permits and packing charges.

      NOTE: We request a prepayment (30% of total cost) for species reservation before arranging CITES permits to make sure customer’s intentions are serious.

      Payment and deposits are non-refundable except the inability to fulfill orders on our part.

      Regular customers have advantages. We need 7-14 days to arrange CITES permits.

      References from our customers worldwide are available upon request in case of placing an order.

       WE GUARANTEE ALIVE ARRIVAL, EXCEPT FOR THE SHIPMENTS THAT ARE DELAYED OR MISHANDLED BY A CARRIER.

       

  • SHIPPING TO USA

    • We offer valuable (including rare ones) and popular reptile species via BION’s official representative Mr. Hratch Zeitunlian (HZOTICS), located in LAX:

      hzotics@gmail.com

      retail.bion@gmail.com

      +1 818 434 3442

      We collect multiple orders (for pet shops, retailers, collectors & breeders) to send all animals in one parcel by official cargo from Kyiv, Ukraine to Los Angeles, U.S.A. with export CITES permits, veterinary certificates and all necessary official documentation.

      No minimum order! If you need just one lizard or a few pairs you are welcome! No additional costs expect shipping inside the US via FedEx ($70-$90). You pay BION only for animals, including shipping to LAX (30% deposit for reservation and balance payment 5 days before shipment). Shipping cost inside the US via FedEx is calculated by Mr. Hratch Zeitunlian, it should be paid in advance directly to him.

      BION Live Arrival Insurance covers within USA "Domestic" Shipment live arrival guarantee at a rate $5 per $100 of animal value ($250 - $12,5, $700 - $35, etc.) and strongly recommended for all orders over $100, otherwise BION don’t take the responsibility for safe delivery.

      -- Payment and deposits are non-refundable except the inability to fulfill orders from BION part.

      -- The   shipping date may be postponed due to the weather conditions (extremely hot temperature, hurricanes and blizzards, earthquakes etc., COVID -2019 situation).

      -- Inaccurate address or wrong phone number when arranging delivery is the responsibility of the customer;

      -- The customer must contact us within 4 hours upon receiving the animals and provide proof by quality pictures in case the animal is deceased.

      -- Our insurance policy does not cover DOAs if shipment is delayed by a FedEx National Service Disruption.

      Don't hesitate to contact us for any questions and to place an order import-export@bion.com.ua or retail.bion@gmail.com

  • SHIPPING TO EU

    • We offer rare and popular c.b, reptile species via our partner and broker Mr. Sander Bouwman, Dutch Dragon Import (DDI), The  Netherlands:

      info@dutchdragonimport.com
      +31 6 246 14 913
      www.dutchdragonimport.com

      All shipping costs (CITES permit, transportation box, airfreight charges) from Kyiv, Ukraine to Amsterdam, Netherlands are already included in animal’s  prices .

      You can pick up your order directly from DDI (requires no additional costs) or arrange a courier delivery service from you side. 

      Payments and deposits are non-refundable except the inability to fulfill orders from BION  part. Please note that we are taking the responsibility   for shipping from BION, Ukraine to DDI, The Netherlands only!

      We guarantee that all animals will be shipped in good condition, professional packaging after being inspected by a professional veterinarian before departure.

      In сase of any problems  upon the arrival of our animals in The Netherlands, we will receive a written notification, confirmed by the relevant documents within 24 hours from the date of dispatch. In this case, we are responsible to the customers.

      We are not responsible for:

      -- shipping from DDI to your delivery address via courier service;

      -- conditions of keeping your animals at DDI facilities;

      -- other situations outside our responsibility

      You assume all risks associated with transport within the EU. That is why our prices for animals include only shipping to The Netherlands.

      All CITES animals are covered by import CITES permits approved by CITES Authority of the Netherlands. All customers will receive CITES B/non-CITES statements.

      Please follow our advertizing on our STOCK LIST.

      Follow us on FacebookInstagram and YouTube

      Please ask for details by e-mail: import-export@bion.com.ua

  • SHIPPING TO CANADA

    • We offer rare and popular c.b. reptile species via our partner in Canada – Ashley Dezan (Northern Lights Reptile Imports)  NorthernLightsReptileImports@gmail.com 
      +1 226 388 0168

      Ashley has a good reputation and a successful track record of receiving and sending animals to Europe Canada and the United States. She is working with well-known reptile’s brokers and suppliers all over the world.

      The procedure of placing order is as follows:

      1) You contact BION for the available stock-list and send your requests concerning any species, quantity and photos direct to import-export@bion.com.ua  or  retail.bion@gmail.com (+380 50 544 8312  WhatsApp);

      2) You contact direct Ashley Dezan NorthernLightsReptileImports@gmail.com ( +1 226 388 0168)  for actual price-list and final prices (including freight charges and all other related costs) for the species you are interested .

      BION Terrarium Center is providing  the available stock of animals, their actual photos and reservations; we are not providing information regarding costs. Please note that we are responsible  for shipping from Kiev, Ukraine to Toronto, Canada only.

      We guarantee that all animals will be shipped in good condition, professional packaging after being inspected by state veterinarian before departure.

      In case of any problems upon the arrival of our animals to Canada, we will receive a written notification, confirmed by the relevant documents within 24 hours from the date of dispatch. In this case, we are responsible to the customers.

      Payments and deposits are non-refundable except the inability to fulfill orders from BION part.

      We are not responsible for:

      -- shipping from Ashley Dezan to your delivery address via courier service;

      -- conditions of keeping your animals in Ashley Dezan facilities;

      -- other situations outside our responsibility.

      All CITES animals are covered by legal Ukrainian CITES permits .

      Please follow our advertizing on our STOCK LIST.

      Follow us on FacebookInstagram and YouTube

      Please ask for details by e-mail: import-export@bion.com.ua

  • SHIPPING TO UK

    • We offer rare and popular cb reptile species via our partner in the UK - Mr. Lee Warren:

      cbemeralds@hotmail.com

      +4407916132707

      The procedure of placing order is as follows:

      1) You contact BION for the available stock-list and send your requests concerning any species, quantity and photos direct to import-export@bion.com.ua (+380 50 544 8312  WhatsApp);

      2) You contact Mr. Lee Warren direct for actual price-list and final prices (including freight charges and all other related costs) for the species you are interested in to cbemeralds@hotmail.com (+4407916132707 WhatsApp).

      BION Terrarium Center is responsible only for the available stock of animals, their actual photos and reservations; we are not providing information regarding costs. Please note that we are responsible only for shipping from Ukraine to Mr. Lee Warren.

      We guarantee that all animals will be shipped in good condition, professional packaging after being inspected by a professional veterinarian before departure.

      In case of any problems upon the arrival of our animals to the United Kingdom, we will receive a written notification, confirmed by the relevant documents within 24 hours from the date of dispatch. In this case, we are responsible to the customers.

      Payments and deposits are non-refundable except the inability to fulfill orders from BION part. Please note that we are taking the responsibility for shipping from BION, Ukraine to Mr. Lee Warren, UK only!

      We are not responsible for:

      -- shipping from Mr. Lee Warren to your delivery address via courier service;

      -- conditions of keeping your animals in Mr. Lee Warren’s facilities;

      -- other situations outside our responsibility.

      All CITES animals are covered by import CITES permits approved by DEFRA.

      Please follow our advertizing on our STOCK LIST.

      Follow us on FacebookInstagram and YouTube

      Please ask for details by e-mail: import-export@bion.com.ua

All international shipments are sent by air.

Our carriers are Turkish Airlines, Deutsche Lufthansa AG, Qatar Airways, Polish Airlines LOT, etc.

We offer a reliable and convenient route as well as affordable airfreight charges.

Shipping costs & additional fees are the customers’ responsibility.

All orders from new customers must be paid in full prior to shipment.

We require a 30% deposit to keep animals while CITES paperwork and other exportation documents are processed. We reserve your animals in our facilities no more than 45 days upon receiving the deposit and after that we will place them for sale again. The final payment should be made upon our request directly before shipping. Payment and deposits are non-refundable except the inability to fulfill orders on our part.

Payment methods: wires transfers.

Payment and deposits are non-refundable except the inability to fulfill orders on our part.

Please contact us at import-export@bion.com.ua for details.

Please fill out an application form of payment carefully. All charges of money/bank transfer are on behalf of senders.

All shipments are accompanied with proper paperwork and comply with IATA regulations pertinent to the transportation of live animals.

Export documents include: CITES permit (if necessary), standard international veterinary certificate, salmonella test (upon request), and packing list. Arranging export CITES permit takes about 10-20 days. If you have special paperwork requirements in your country – please take care of it in advance.

All animals are guaranteed to be healthy, well-fed and sexed (if agreed).

Before being shipped, all wild-caught species undergo mandatory quarantine. We have skilled staff in our laboratory and provide qualified care for our animals. We use special packing, including for the winter season. We expect you to provide the same proper care on your part upon arrival to avoid any problems.

All claims are acceptable within 48 hours upon arrival.

Alive arrivals are guaranteed, except for the shipments that are delayed or mishandled by a carrier. In case of any problem or DOA (confirmed by a color picture sent by e-mail), please do not hesitate to contact us by phone +38044-486-47-81 or e-mail import-export@bion.com.ua immediately. We provide credit or replacement of animals at the next shipment. References concerning our service and reputation could be provided in case of placing an order.

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