Terms and Conditions of Delivery

• INFORMATION FOR WHOLESALERS

  • 100% PREPAYMENT. 

    We have a minimum cost for an international order including CITES permits and packing charges.

    NOTE: We request a prepayment (30% of total cost) for species reservation before arranging CITES permits to make sure customer’s intentions are serious.

    Payment and deposits are non-refundable except the inability to fulfill orders on our part.

    Regular customers have advantages. We need 7-14 days to arrange CITES permits.

    References from our customers worldwide are available upon request in case of placing an order.

     WE GUARANTEE ALIVE ARRIVAL, EXCEPT FOR THE SHIPMENTS THAT ARE DELAYED OR MISHANDLED BY A CARRIER.

     

• SHIPPING TO USA

  • There are two ways of getting animals from us:

    1..within BION representative in California - if you don’t have a license to import direct or want to get a small order;

    2..by direct shipment if you have an import license and ready to place an order $10 000 +

    (Pricing does not include domestic shipping charges (FedEx). Customer to pay US BION Representative directly for domestic shipping & handling charges)

    (“BION’s Live Arrival Guarantee only applicable when animals shipped to carrier receiving centers and not applicable when customer opts to have home delivery.”)

    

    Kevin Rasmussen is BION’s United States Representative and is based in San Diego, CA. He has worked with BION since 2019 and prides himself on providing quality customer service and building good relations with pet shops, reptile hobbyist and enthusiasts throughout the United States.

    For years, Kevin has worked with Furcifer pardalis (Panther chameleon) and has recently started working with Calumma parsonii (Parson’s chameleon). With chameleons being one of the more delicate species in the reptile world, and Kevin’s great success in breeding and keeping of chameleons, BION visited his facilities in Southern California and was completely impressed on the quality and care.

    As BION offers a wide variety and diverse selection of reptiles, Kevin is continually learning about the different species and their tolerances to insure safe arrival to BION’s customers through parcel delivery.

    In 2023 BION has continued shipping quality c.b. reptiles to The United States. Kevin, serving as BION’s representative supports the retrieval and quality care inspections of the animals before arranging for final delivery to you, the customer.

    Limiting the amount of stress the animal endeavors throughout the export/import process is essential to a safe and live arrival. After the animals arrive in the United States, Kevin will initiate contact with each customer personally to confirm safe arrival and arrange final payment for the domestic shipping charges. He temporarily houses your animal(s) in a designated place in his facility offering hydration and feeders. BION has worked with Kevin to establish very specific care instructions for this temporary housing as all of BION’s animals are respected through responsible herpetoculture.

    Kevin will only ship your animal via Federal Express overnight delivery and prefers the animal to be delivered to the local Fed Ex hub, thus preventing the animals exposure to unpredictable conditions or transport interruptions on a delivery truck. You as the customer, however, have the option of having your animal(s) delivered to your residential address.

    As of January 2020, Kevin has arranged a “live arrival” insurance through a third party that costs $3 per $100 of insurance (i.e. $500 of insurance is $15). All customers are strongly advised to purchase this insurance. While we never anticipate animals arriving dead, this insurance protects your purchase.

    Kevin is committed to providing quality customer service and will go the extra mile to make sure the customers experience is greatly enjoyable. You are welcome to call or email him directly with special requests or questions using the contact information below.

    Please feel free to reach out to me via email or text with any questions.

    For better service and convenient communication please join our Telegram channel for updates and to receive our lists of animals available and special offers. 

    https://t.me/BIONUSA

    

    Kevin Rasmussen
    Official BION-USA Representative
    USBIONREP@gmail.com
    cell: (619) 300-5511 (text or voice)
    2840 Fletcher Pkwy. #213 El Cajon, CA  92020
    http://bion.com.ua
    WE SUPPORT RESPONSIBLE HERPETOCULTURE!

• SHIPPING TO EU

  • We offer for sale c.b. BION surplus  via Sander Bouwman, Dutch Dragon Import (DDI), The  Netherlands:

     

    info@dutchdragonimport.com

    +31 6 246 14 913

    www.dutchdragonimport.com

     

    All shipping costs (CITES permit, transportation box, air freight charges) from Kyiv, Ukraine to Amsterdam, Netherlands are already included in animal’s prices .

    You can pick up your order directly from DDI (requires no additional costs) or arrange a courier delivery service to  the Netherlands, Belgium, France, Germany, Austria, Czech Republic (Prague and Brno), Poland (Warsaw and Krakow) – pls ask for prices.

    The nearest opportunity to get our animals at Reptile’s Expo – is to Hamm (Germany) on March, 2026.

    Payments and deposits are non-refundable except the inability to fulfill orders from BION side. Please note that we are taking the responsibility for shipping from BION, Ukraine to DDI, The Netherlands only!

    We guarantee that all animals will be shipped in good condition,  with professional packaging after being inspected by official  veterinarian before departure.

    In сase of any problems upon the arrival of our animals in The Netherlands, we will need from you a written notification, confirmed by quality digital pictures within 48 hours from the date of dispatch.

    WE ARE NOT RESPONSIBLE FOR:

    -- shipping from DDI to your delivery address via courier service;

    -- conditions of keeping of your animals at DDI facilities;

    -- other situations outside our responsibility.

    All CITES animals are covered by import CITES permits approved by  German CITES Authority. All customers will receive CITES B/non-CITES statements.

• SHIPPING TO CANADA

  • We offer rare and popular c.b. reptile species via our partner in Canada – Ashley Dezan (Northern Lights Reptile Imports)  NorthernLightsReptileImports@gmail.com 
    +1 226 388 0168

    Ashley has a good reputation and a successful track record of receiving and sending animals to Europe Canada and the United States. She is working with well-known reptile’s brokers and suppliers all over the world.

    The procedure of placing order is as follows:

    - You contact BION for the available stock-list and send your requests concerning any species, quantity and photos direct to bionterrariumcenter@gmail.com

    BION Terrarium Center is providing  the available stock of animals, their actual photos and reservations. Please note that we are responsible for shipping from Kiev, Ukraine to Toronto, Canada only.

    We guarantee that all animals will be shipped in good condition, professional packaging after being inspected by state veterinarian before departure.

    In case of any problems upon the arrival of our animals to Canada, we will receive a written notification, confirmed by the relevant documents within 24 hours from the date of dispatch. In this case, we are responsible to the customers.

    Payments and deposits are non-refundable except the inability to fulfill orders from BION part.

    Additional delivery charges to be paid direct to Ashley Dezan:

    1 head - $100

    2 heads $180 ($90 each)

    3 heads - $225 ($75 each)

    4-8 heads - $60 each

    9+ heads - $50 each

    Domestic shipping in Canada is extra.

    Pick up 1.5 hours east of Toronto is possible, or expo if close to date.

    We are not responsible for:

    -- shipping from Ashley Dezan to your delivery address via courier service;

    -- conditions of keeping your animals in Ashley Dezan facilities;

    -- other situations outside our responsibility.

    All CITES animals are covered by legal Ukrainian CITES permits .

    Please follow our advertizing on our STOCK LIST.

    Follow us on Facebook, Instagram and YouTube

    Please ask for details by e-mail: bionterrariumcenter@gmail.com

• SHIPPING TO UK

  • BION Terrarium Center (BTC) offers a convenient opportunity to get   cb surplus of   rare and popular cb  species from BION   via our reputable partner in the UK - Mr. Lee Warren (Millennium Reptiles): 

    cbemeralds@hotmail.com

    +4407916132707

    All CITES permits if necessary will be issued to Millennium Reptiles as an Importer.

    The procedure of placing order is as follows:

    1) You contact BTC for the available stock-list and send your requests concerning any species, quantity and photos direct to bionterrariumcenter@gmail.com  +380 50 544 8312  What’s App.

    2) All payments for  your orders should be send to BION Terrarium Center. We need 30% as the deposit upon placing the order for reservation and the rest  70% in 10 working days before  the shipping date.

    3) The shipment fees (250 Euro) should be paid in addition to your personal  order direct to BION. This amount includes VAT, expenses for custom clearance, CITES papers (if any), service of shipping + airway charges and covering and related expenses.

    4) The most easy way is  to pick your order at Millenium Reptiles  without any additional payment. Other option  to use a courier service (which is paid separately and is about 70 GBP throughout UK) on your personal expense.

     

    IMPRTANT NOTES. BTC is responsible only for the available stock of animals, their actual photos and reservations; We guarantee that all animals will be shipped in good condition and  professional packaging .In case of any problems upon the arrival of our animals to the United Kingdom, we will need a written notification, confirmed by clead digital pictures within 24 hours from the date of dispatch. In this case, we are responsible to the customers.

    We are not responsible for:

    -- shipping from Mr. Lee Warren to your delivery address via courier service;

    -- conditions of keeping your animals in Mr. Lee Warren’s facilities;

    -- other situations outside our responsibility.

    All  species include in CITES are covered by import CITES permits approved by DEFRA.

     

    Please follow our advertizing on our STOCK LIST.

    Follow us on Facebook, Instagram and YouTube

    Please ask for details by e-mail: import-export@bion.com.ua