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In Company with Reptiles since 1993!

BION Breeding program Terms and Conditions of Delivery

Terms and Conditions of Delivery

  • INFORMATION FOR WHOLESALERS

    • 100% PREPAYMENT. 

      We have a minimum cost for an international order including CITES permits and packing charges.

      NOTE: We request a prepayment (30% of total cost) for species reservation before arranging CITES permits to make sure customer’s intentions are serious.

      Payment and deposits are non-refundable except the inability to fulfill orders on our part.

      Regular customers have advantages. We need 7-14 days to arrange CITES permits.

      References from our customers worldwide are available upon request in case of placing an order.

       WE GUARANTEE ALIVE ARRIVAL, EXCEPT FOR THE SHIPMENTS THAT ARE DELAYED OR MISHANDLED BY A CARRIER.

       

  • SHIPPING TO USA

    • There are two ways of getting animals from us:

      1..within BION representative in California - if you don’t have a license to import direct or want to get a small order;

      2..by direct shipment if you have an import license and ready to place an order $10 000 +

       

       

      Kevin Rasmussen is BION’s United States Representative and is based in San Diego, CA. He has worked with BION since 2019 and prides himself on providing quality customer service and building good relations with pet shops, reptile hobbyist and enthusiasts throughout the United States.

      For years, Kevin has worked with Furcifer pardalis (Panther chameleon) and has recently started working with Calumma parsonii (Parson’s chameleon). With chameleons being one of the more delicate species in the reptile world, and Kevin’s great success in breeding and keeping of chameleons, BION visited his facilities in Southern California and was completely impressed on the quality and care.

      As BION offers a wide variety and diverse selection of reptiles, Kevin is continually learning about the different species and their tolerances to insure safe arrival to BION’s customers through parcel delivery.

      In 2023 BION has continued shipping quality c.b. reptiles to The United States. Kevin, serving as BION’s representative supports the retrieval and quality care inspections of the animals before arranging for final delivery to you, the customer.

      Limiting the amount of stress the animal endeavors throughout the export/import process is essential to a safe and live arrival. After the animals arrive in the United States, Kevin will initiate contact with each customer personally to confirm safe arrival and arrange final payment for the domestic shipping charges. He temporarily houses your animal(s) in a designated place in his facility offering hydration and feeders. BION has worked with Kevin to establish very specific care instructions for this temporary housing as all of BION’s animals are respected through responsible herpetoculture.

      Kevin will only ship your animal via Federal Express overnight delivery and prefers the animal to be delivered to the local Fed Ex hub, thus preventing the animals exposure to unpredictable conditions or transport interruptions on a delivery truck. You as the customer, however, have the option of having your animal(s) delivered to your residential address.

      As of January 2020, Kevin has arranged a “live arrival” insurance through a third party that costs $3 per $100 of insurance (i.e. $500 of insurance is $15). All customers are strongly advised to purchase this insurance. While we never anticipate animals arriving dead, this insurance protects your purchase.

      Kevin is committed to providing quality customer service and will go the extra mile to make sure the customers experience is greatly enjoyable. You are welcome to call or email him directly with special requests or questions using the contact information below.

      Please feel free to reach out to me via email or text with any questions.

      For better service and convenient communication please join our Telegram channel for updates and to receive our lists of animals available and special offers. 

      https://t.me/BIONUSA

      Kevin Rasmussen
      Official BION-USA Representative
      USBIONREP@gmail.com
      cell: (619) 300-5511 (text or voice)
      2840 Fletcher Pkwy. #213 El Cajon, CA  92020
      http://bion.com.ua
      WE SUPPORT RESPONSIBLE HERPETOCULTURE!

  • SHIPPING TO EU

    • We offer rare and popular c.b, reptile species via our partner and broker Włodzimierz Kasperski, P.U.H. Bios, Poland:

      Włodzimierz Kasperski
      P.U.H. Bios
      ul.Popławskiego 4
      30-818 Kraków
      tel. +48 608681682
      wkasperski@gazeta.plwww.dutchdragonimport.com

      All shipping costs (CITES permit, transportation box, airfreight charges) from Kyiv, Ukraine to Krakow, Poland are already included in animal’s  prices .

      You can pick up your order directly from P.U.H. Bios (requires no additional costs) or arrange a courier delivery service from you side. 

      Payments and deposits are non-refundable except the inability to fulfill orders from BION  part. Please note that we are taking the responsibility for shipping from BION, Ukraine to P.U.H. Bios, Poland only!

      We guarantee that all animals will be shipped in good condition, professional packaging after being inspected by a professional veterinarian before departure.

      In сase of any problems  upon the arrival of our animals in Poland, we will receive a written notification, confirmed by the relevant documents within 24 hours from the date of dispatch. In this case, we are responsible to the customers.

      We are not responsible for:

      -- shipping from P.U.H. Bios to your delivery address via courier service;

      -- conditions of keeping your animals at P.U.H. Bios facilities;

      -- other situations outside our responsibility

      You assume all risks associated with transport within the EU. That is why our prices for animals include only shipping to Poland.

      All CITES animals are covered by import CITES permits approved by CITES Authority of the Netherlands. All customers will receive CITES B/non-CITES statements.

      Please follow our advertizing on our STOCK LIST.

      Follow us on FacebookInstagram and YouTube

      Please ask for details by e-mail: import-export@bion.com.ua

  • SHIPPING TO CANADA

    • We offer rare and popular c.b. reptile species via our partner in Canada – Ashley Dezan (Northern Lights Reptile Imports)  NorthernLightsReptileImports@gmail.com 
      +1 226 388 0168

      Ashley has a good reputation and a successful track record of receiving and sending animals to Europe Canada and the United States. She is working with well-known reptile’s brokers and suppliers all over the world.

      The procedure of placing order is as follows:

      1) You contact BION for the available stock-list and send your requests concerning any species, quantity and photos direct to import-export@bion.com.ua  or  retail.bion@gmail.com (+380 50 544 8312  WhatsApp);

      2) You contact direct Ashley Dezan NorthernLightsReptileImports@gmail.com ( +1 226 388 0168)  for actual price-list and final prices (including freight charges and all other related costs) for the species you are interested .

      BION Terrarium Center is providing  the available stock of animals, their actual photos and reservations; we are not providing information regarding costs. Please note that we are responsible  for shipping from Kiev, Ukraine to Toronto, Canada only.

      We guarantee that all animals will be shipped in good condition, professional packaging after being inspected by state veterinarian before departure.

      In case of any problems upon the arrival of our animals to Canada, we will receive a written notification, confirmed by the relevant documents within 24 hours from the date of dispatch. In this case, we are responsible to the customers.

      Payments and deposits are non-refundable except the inability to fulfill orders from BION part.

      We are not responsible for:

      -- shipping from Ashley Dezan to your delivery address via courier service;

      -- conditions of keeping your animals in Ashley Dezan facilities;

      -- other situations outside our responsibility.

      All CITES animals are covered by legal Ukrainian CITES permits .

      Please follow our advertizing on our STOCK LIST.

      Follow us on FacebookInstagram and YouTube

      Please ask for details by e-mail: import-export@bion.com.ua

  • SHIPPING TO UK

    • We offer rare and popular cb reptile species via our partner in the UK - Mr. Lee Warren:

      cbemeralds@hotmail.com

      +4407916132707

      The procedure of placing order is as follows:

      1) You contact BION for the available stock-list and send your requests concerning any species, quantity and photos direct to import-export@bion.com.ua (+380 50 544 8312  WhatsApp);

      2) You contact Mr. Lee Warren direct for actual price-list and final prices (including freight charges and all other related costs) for the species you are interested in to cbemeralds@hotmail.com (+4407916132707 WhatsApp).

      BION Terrarium Center is responsible only for the available stock of animals, their actual photos and reservations; we are not providing information regarding costs. Please note that we are responsible only for shipping from Ukraine to Mr. Lee Warren.

      We guarantee that all animals will be shipped in good condition, professional packaging after being inspected by a professional veterinarian before departure.

      In case of any problems upon the arrival of our animals to the United Kingdom, we will receive a written notification, confirmed by the relevant documents within 24 hours from the date of dispatch. In this case, we are responsible to the customers.

      Payments and deposits are non-refundable except the inability to fulfill orders from BION part. Please note that we are taking the responsibility for shipping from BION, Ukraine to Mr. Lee Warren, UK only!

      We are not responsible for:

      -- shipping from Mr. Lee Warren to your delivery address via courier service;

      -- conditions of keeping your animals in Mr. Lee Warren’s facilities;

      -- other situations outside our responsibility.

      All CITES animals are covered by import CITES permits approved by DEFRA.

      Please follow our advertizing on our STOCK LIST.

      Follow us on FacebookInstagram and YouTube

      Please ask for details by e-mail: import-export@bion.com.ua

IMPORTANT INFO FOR ALL OUR CUSTOMERS!

Despite Russian invasion in Ukraine we are shipping all orders on a regular base via Poland and Moldova and keep all responsibility for our business.

BION Terrarium Center – together with reptiles since 1993.

We support and promote Responsible Herperoculture and Captive Breeding as а strong tool of Conservation.

 

All international shipments are sent by air.

Our carriers are Turkish Airlines, Deutsche Lufthansa AG, Qatar Airways, Polish Airlines LOT, etc.

We offer a reliable and convenient route as well as affordable airfreight charges.

Shipping costs & additional fees are the customers’ responsibility.

All orders from new customers must be paid in full prior to shipment.

We require a 30% deposit to keep animals while CITES paperwork and other exportation documents are processed. We reserve your animals in our facilities no more than 45 days upon receiving the deposit and after that we will place them for sale again. The final payment should be made upon our request directly before shipping. Payment and deposits are non-refundable except the inability to fulfill orders on our part.

Payment methods: wires transfers.

Payment and deposits are non-refundable except the inability to fulfill orders on our part.

Please contact us at import-export@bion.com.ua for details.

Please fill out an application form of payment carefully. All charges of money/bank transfer are on behalf of senders.

All shipments are accompanied with proper paperwork and comply with IATA regulations pertinent to the transportation of live animals.

Export documents include: CITES permit (if necessary), standard international veterinary certificate, salmonella test (upon request), and packing list. Arranging export CITES permit takes about 10-20 days. If you have special paperwork requirements in your country – please take care of it in advance.

All animals are guaranteed to be healthy, well-fed and sexed (if agreed).

Before being shipped, all wild-caught species undergo mandatory quarantine. We have skilled staff in our laboratory and provide qualified care for our animals. We use special packing, including for the winter season. We expect you to provide the same proper care on your part upon arrival to avoid any problems.

All claims are acceptable within 48 hours upon arrival.

Alive arrivals are guaranteed, except for the shipments that are delayed or mishandled by a carrier. In case of any problem or DOA (confirmed by a color picture sent by e-mail), please do not hesitate to contact us by phone +38044-486-47-81 or e-mail import-export@bion.com.ua immediately. We provide credit or replacement of animals at the next shipment. References concerning our service and reputation could be provided in case of placing an order.

COVID-19 related problems

When placing your order, please be aware that problems with COVID-19 may be causing some destinations to be closed for a long time as a consequence international shipments can be delayed. The Customer assumes this risk.

 

 

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