Due to Covid-19 and high volumes of packages FedEx has suspended ontime arrival guarantees thus all live arrival insurance are voided .
BION Live Arrival Insurance covers within USA "Domestic" Shipment live arrival guarantee at a rate $5 per $100 of animal value ( $250 - $12,5, $700 - $35, etc.)
and recommended for all orders over $100 otherwise BION won't take the responsibility for safe delivery
- We cover the amount you insured your animal for up to 5, 000 USD .
- We will approve the claim if ONLY the animal arrives late.
- Correct address and phone number are confirmed by the customer .
- You must contact us within 4 hours of receiving the animal and provide proof, with pictures that the animal is deceased.
- Our insurance policy does not cover DOAs if shipment is delayed by a FedEx National Service Disruption. (Rare but catastrophic disruption is usually caused by extreme weather conditions such as hurricanes and blizzards, earthquakes .)
We offer valuable (including rare ones) and popular reptile species directly from the U.S.A. via BION’s official representative in San Diego, CA.
We collect multiple orders (for pet shops, retailers, collectors &breeders) to send all animals in one shipment by official cargo from Kyiv, Ukraine to Los Angeles, U.S.A. with export CITES permits, veterinary certificates and all necessary official documentation.
No minimum order! If you need just one lizard or a few pairs you are welcome! No additional cost! (Shipping via FedEx ($70-$90))
ALL ORDERS WITH 100% prepayment and advanced reservation only.
Payment and deposits are non-refundable except the inability to fulfill orders on our part.
Kevin Rasmussen is BION United States Representative and is based in San Diego, CA. He has worked with BION for the past year and prides himself on providing quality customer service and building good relations with pet shops, reptile hobbyist and enthusiasts throughout the United States.
For years, Kevin has worked with Furcifer pardalis (Panther chameleon) and has recently started working with Calumma parsonii (Parson’s chameleon). With chameleons being one of the more delicate species in the reptile world, and Kevin’s great success in breeding and keeping of chameleons, BION visited his facilities in Southern California and was completely impressed on the quality and care.
As BION offers a wide variety and diverse selection of reptilia and arachnida, Kevin is continually learning about the different species and their tolerances to insure safe arrival to BION’s customers through parcel delivery.
Monthly, BION arranges an animal export shipment from Kyiv, Ukraine inbound to The United States. Kevin, serving as BION’s representative supports the retrieval and quality care inspections of the animals before arranging final delivery to you, the customer.
Limiting the amount of stress the animal endeavors throughout the export/import process is essential to a safe and live arrival. After the animals arrive in the United States, Kevin will initiate contact with each customer personally to confirm safe arrival and arrange final payment for the domestic shipping charges. He temporarily houses your animal(s) in a designated place in his facility offering hydration and feeders. BION has worked with Kevin to establish very specific care instructions for this temporary housing as all of BION’s animals are respected through responsible herpetoculture.
Kevin will only ship your animal via Federal Express overnight delivery and prefers the animal to be delivered to the local Fed Ex hub, thus preventing the animals exposure to unpredictable conditions or transport interruptions on a delivery truck. You as the customer, however, have the option of having your animal(s) delivered to your residential address.
As of January 2020, Kevin has arranged a “live arrival” insurance through a third party that costs $3 per $100 of insurance (i.e. $500 of insurance is $15). All customers are strongly advised to purchase this insurance. While we never anticipate animals arriving dead, this insurance protects your purchase.
Kevin is committed to providing quality customer service and will go the extra mile to make sure the customers experience is greatly enjoyable. You are welcome to call or email him directly with special requests or questions using the contact information below.
BION United States Representative
(619) 300-5511 (accepting text messages / voice calls)