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TERMS AND CONDITIONS OF THE DELIVERY
All international shipments are sent by air.
Our carriers are Aerosvit Airlines, British Airways, Lufthansa, SWISS, Ukraine International Airlines and others. We offer reliable and convenient route and tolerant airfreight charges.
All prices listed in US dollars (or EUR) are F.O.B. Kyiv, Boryspil International Airport, Ukraine.
Shipping costs & additional fees are responsible of customers.
Minimum international order is $2500.
All orders must be paid in full prior to shipment
We require 25% deposit to keep the animals while CITES paperwork and other exportation documents are processed. We reserve your animals in our facilities not more than 45 days upon receipt of deposit and after that they could be placed again for sale. Final payment should be done upon our request direct before shipping. Payment and deposits are non-refundable except unable to fulfill order from our side.
Payment methods: wires transfers
Please contact to firstname.lastname@example.org for details. Please fill an application form of payment carefully. All charges of money/bank transfer on behalf of senders.
All shipments are accompanied with proper paperwork and conform to IATA regulations pertinent to transportation of live animals.
Export documents include: CITES permit (if needed), standard international veterinary certificate, salmonella test (upon request) and packing list. The arranging export CITES permit takes about 10-14 days. If you have special paperwork requirements in your country – please take care about it well in advance.
All animals are guaranteed to be healthy, feeding and sexed (if agreed)
Before being shipped all wild caught species go through obligatory quarantine. We have skilled stuff in our laboratory and provide qualified care of our animals. Special packing is used, including winter season. We expect to meet the same proper care from your side upon arrival to avoid any problem.
All claims are acceptable during 48 hours upon arrival.
Live arrivals are guaranteed, except for shipments that are delayed or mishandled by carrier. In case of any problem or DOA (covered by colour picture sent by e-mail) please do not hesitate to contact us by phone +38 044 486-47-81 or e-mail email@example.com immediately. We provide credit or replacement of animals by next shipment.
References concerning our service and reputation could be provided in case of placing of order.